Please contact us: firstname.lastname@example.org
WAKE WILL GIVE A 14 DAY MONEY BACK GUARANTEE ON ALL UNOPENED ITEMS
Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time.
This Returns Policy was last updated on 07/07/2016
We promise to refund any unopened items that you are not completely happy with, within 14 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 14 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any products that have been opened. Refunds will be issued at the purchase price, less postage.
IMPORTANT: All refunds can only be issued if accompanied by a returns form and the original invoice. Further details below.
WHO PAYS FOR THE RETURN POSTAGE?
Unless the product is being returned due to an error from Wake Nutrition Ltd, all returns need to be paid for by the customer.
HOW DO I MAKE A RETURN?
All orders can be returned by post. All you need to do is follow these simple instructions:
1. Email email@example.com to receive a returns form. This is required for all returns.
2. Package your items carefully and include the invoice and completed returns form.
3. Label your package with the address given on the returns form
4. MAKE SURE ALL RETURNED ITEMS ARE UNOPENED (Any items which are returned opened, WILL NOT be refunded and will be disposed of for health and safety reasons).
Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.
Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your return.
If you require any more information, please contact us: firstname.lastname@example.org